Effective Date: June 1, 2026
At Arroyo Wellness, we are deeply committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services, subscribe to our updates, or contact us directly.
This information may include:
Contact Information: Name, email address, and phone number.
Communications: Any details or context you provide when reaching out to us via contact forms, emails, or scheduling tools.
Automatically Collected Data: As detailed in our Cookie Preferences, we automatically collect certain technical information when you visit our site, such as your IP address, browser type, device characteristics, operating system, and general usage patterns.
We use the information we collect solely to provide, maintain, and improve our services and your experience on our website. Specifically, we use your data to:
Your trust is fundamental to what we do. We do not sell, rent, or trade your personal information to third-party marketing companies.
We only share information in the following limited circumstances:
With Service Providers: We may share data with trusted third-party vendors who perform services on our behalf (such as website hosting, analytics providers, or secure scheduling platforms). These providers are legally obligated to protect your data and use it only as instructed.
For Legal Reasons: We may disclose information if required to do so by law, regulation, or court order, or to protect the safety, rights, and property of Arroyo Wellness, our visitors, or the public.
Arroyo Wellness offers optional text messaging services to communicate with clients regarding appointment reminders, service updates, scheduling, and direct customer support inquiries.
1. Mobile Data Protection & Non-Sharing
We respect your privacy regarding text messaging communications. **No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.** All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties or affiliates.
2. How We Collect Mobile Numbers & Consent
We collect mobile phone numbers directly when you provide them to us through our online scheduling forms, website contact forms, or directly during client intake. By providing your phone number and opting in, you consent to receive transactional and operational text messages from Arroyo Wellness. Consent to receive text messages is not a condition of purchasing any services.
3. Opt-Out & Assistance
You can cancel the SMS service at any time:
To Stop: Reply STOP to any text message you receive from us. After sending STOP, you will receive one final confirmation message stating that you have been unsubscribed. No further messages will be sent unless you re-subscribe.
For Help: Reply HELP to any text message, or contact us directly at lupita@arroyowellness.com or (916) 245-7572.
4. Message Frequency & Rates
Message frequency varies based on your appointments and interactions with our studio. Standard message and data rates may apply depending on your mobile carrier and plan.
5. Carrier Liability
Carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.
Key Next Steps for Carrier Verification (A2P 10DLC)
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure, so we cannot promise absolute security against unauthorized access.
Depending on your location, you may have specific rights regarding your personal data. Generally, you have the right to:
Access and Review: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal obligations.
Opt-Out: Withdraw consent for optional tracking (via our Cookie Preferences) or unsubscribe from informational communications at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” at the top of this page will show when it was last updated.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us directly through the contact options provided on our website.
